TERMS AND CONDITIONS OF SALE AND WEBSITE USE
- TERMS AND CONDITIONS OF SALE AND WEBSITE USE
Last updated: 20 August 2026
DEFINITIONS, ACCEPTANCE AND SCOPE
PRODUCT INFORMATION
AVAILABILITY
PRICES AND QUOTATIONS
ADDITIONAL B2B QUOTATION AND PRO FORMA INVOICE CONDITIONS
ORDERS AND ACCEPTANCE
PAYMENT
DELIVERY
INSPECTION AND DELIVERY CLAIMS
RETURNS, EXCHANGES AND CANCELLATIONS
WARRANTIES
TECHNICAL ADVICE AND INSTALLATION
LIMITATION OF LIABILITY
EXPORT, IMPORT AND REGULATORY COMPLIANCE
FORCE MAJEURE
INTELLECTUAL PROPERTY
PRIVACY AND COMMUNICATIONS
CHANGES TO THESE TERMS
SEVERABILITY
GOVERNING LAW AND JURISDICTION
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“Seller” means the legal entity identified as the seller on the applicable Quotation, Pro Forma Invoice, Order Confirmation or Invoice.
“Customer” or “Buyer” means any person or business using the Seller’s website, requesting a quotation, issuing a purchase order or purchasing products or services from the Seller.
“Business Customer” means a Customer purchasing in the course of a trade, profession, project or business.
“Consumer” means an individual purchasing primarily for personal use, where applicable under UAE law.
By using the website, submitting an enquiry, requesting or accepting a Quotation or Pro Forma Invoice, issuing a purchase order, making payment or placing an order, the Customer agrees to these Terms and Conditions.
These Terms, as published on the Seller’s website and referenced or linked in a Quotation, Pro Forma Invoice, Order Confirmation or Invoice, form part of the relevant transaction.
Additional terms expressly stated in an accepted Quotation, Pro Forma Invoice, Order Confirmation or separately signed agreement shall apply to the relevant transaction. If there is a conflict, the specifically agreed written terms shall take priority.
For Business Customers, any purchasing terms submitted by the Customer shall not apply unless expressly accepted by the Seller in writing.
Nothing in these Terms excludes or limits any rights, warranties, remedies or liabilities that cannot lawfully be excluded under applicable United Arab Emirates law.
The Seller takes reasonable care to ensure that product names, specifications, descriptions are accurate. However, manufacturers may change product specifications, packaging, included accessories or appearance without prior notice.
Images are provided for general illustration. The Customer must confirm the exact part code, model, quantity, specifications, compatibility, country version and included accessories before confirming an order.
The Customer is responsible for ensuring that each product is suitable for its intended purpose, installation environment, existing system and technical requirements.
Publication of a product on the website or inclusion in a Quotation or Pro Forma Invoice does not guarantee current stock or immediate availability.
Products marked as “Available on Order”, “Contact Us”, “Request a Quote” or similar are subject to stock, supplier availability, order quantity, lead time and final confirmation by the Seller.
The Seller may discontinue a product, propose a successor model or reject an order if the requested product is unavailable. The Seller will not substitute a materially different product without the Customer’s approval.
Unless otherwise stated, prices are in United Arab Emirates Dirhams and may exclude VAT, delivery, insurance, customs duties, bank charges, installation and other applicable costs.
A zero price, missing price, “Contact Us” button or “Request a Quote” indication does not mean that a product is free and does not constitute an offer to supply the product at zero cost.
Website prices and unaccepted quotations may be changed before an order is accepted.
The Seller may correct an obvious pricing, description or calculation error before accepting an order. If payment has already been received for an order affected by an obvious error, the Customer may accept the corrected price or receive a refund of the amount paid for the affected item.
This Section 5 applies exclusively to Quotations, Pro Forma Invoices and orders issued to Business Customers. It does not apply to Consumer or end-user transactions.
5.1 COMPLETE-ORDER PRICING
Quoted prices, discounts, freight allocations and commercial terms apply to the complete quoted quantities and product combination.
Prices are applicable to the Quotation or Pro Forma Invoice as a whole and not to a partial order.
If the Customer orders only part of the quoted products or quantities, pricing, discounts, freight, availability and lead time may change and must be reconfirmed by the Seller.
The Customer must confirm all part codes, models, quantities and specifications before issuing a purchase order, confirming an order or making payment.
5.2 ORDER CONFIRMATION
A Business Customer’s order becomes confirmed when the Seller accepts the Customer’s purchase order in writing, receives the required advance or full payment, issues an Order Confirmation, or places the corresponding order with the vendor, whichever occurs first.
Once a Back-to-Back Order has been placed with the vendor or the Seller has incurred a non-refundable commitment, the order may not be cancelled or changed without the Seller’s prior written approval.
5.3 BACK-TO-BACK ORDERS
A “Back-to-Back Order” means a B2B order for products procured specifically from a vendor for the Customer after order confirmation, which are not held as the Seller’s regular stock and cannot reasonably be returned to the vendor or resold to another customer.
Back-to-Back Orders are accepted based on the specific part codes, quantities, specifications and commercial requirements confirmed by the Customer.
The Customer is fully responsible for ensuring that all part codes, models, quantities, technical specifications and compatibility requirements are correct before confirming the order.
5.4 CANCELLATION OF BACK-TO-BACK ORDERS
If the Customer cancels all or part of a confirmed Back-to-Back Order after the Seller has placed the order with the vendor or incurred a non-refundable commitment, a cancellation charge equal to thirty five percent (35%) shall apply.
Where the entire accepted Quotation or Pro Forma Invoice consists of Back-to-Back products and the entire order is cancelled, the cancellation charge shall be calculated as 35% of the total accepted Quotation or Pro Forma Invoice amount.
Where only certain Back-to-Back products or quantities are cancelled, the cancellation charge shall be calculated as 35% of the value of the cancelled products or quantities.
This charge represents the vendor commitment, cancellation costs, administrative expenses, freight commitments, handling, remarketing and loss arising from products procured specifically for the Customer that cannot reasonably be resold.
Any advance payment received may be applied against the cancellation charge and any other outstanding amount.
This clause does not apply where cancellation results solely from the Seller’s material breach or where its application is prohibited by mandatory law.
5.5 BACK-TO-BACK DELIVERY
Lead times for Back-to-Back Orders are approximate estimates based on information provided by the relevant vendor.
Final delivery is subject to the date on which the Seller actually receives and inspects the goods, as well as vendor performance, shipping schedules, customs clearance and circumstances outside the Seller’s reasonable control.
A vendor-provided or estimated lead time is not a guaranteed delivery date unless expressly guaranteed in writing by the Seller.
5.6 VENDOR WARRANTY
All products are supplied with the applicable manufacturer or vendor warranty made available for the relevant product, subject to the manufacturer’s or vendor’s warranty terms, territory, duration, exclusions and claim procedures.
The Seller does not provide an additional independent warranty unless expressly confirmed in writing.
The Customer must refer to the relevant vendor warranty and the full Terms and Conditions published on the Seller’s website.
Nothing in this clause limits any mandatory warranty rights that cannot lawfully be excluded.
5.7 PRODUCTS RELEASED BEFORE FULL PAYMENT
Where the Seller agrees to release or deliver products to a Business Customer before receiving full payment, the Customer must pay the entire outstanding balance no later than seven (7) calendar days after delivery, unless a different payment deadline is expressly agreed in writing.
To the extent permitted by law, ownership of the products shall remain with the Seller until full payment is received.
Until full payment is received, the Customer must keep the products identifiable, properly stored and free from any pledge, charge or other security interest. The Customer must not resell, transfer or otherwise dispose of the products without the Seller’s written consent.
Subject to applicable law, the Seller may recover or require the return of the products and, where accepted by the relevant vendor, return the products to the vendor.
The Customer shall be responsible for return transportation, recovery expenses and a restocking charge equal to thirty five percent (35%) of the affected product value.
If the vendor does not accept the return or the products cannot be returned in their original condition, the Customer shall remain responsible for the full outstanding balance together with reasonable recovery and collection costs.
Any amount recovered through return or resale shall be credited against the Customer’s outstanding liability. The Seller shall not obtain double recovery for the same loss.
5.8 PAYMENT AND COLLECTION OF READY GOODS
Unless different payment or collection terms are expressly agreed in writing, the Business Customer must pay all amounts due and collect the products within three (3) calendar days from the date the Seller notifies the Customer that the products are ready for collection.
After the three-day collection period:
a. The products shall remain stored at the Customer’s risk and expense;
b. The Seller may charge reasonable storage, handling, insurance, transportation and redelivery costs;
c. The Customer shall bear the risk of accidental loss, deterioration or damage to the identified products, to the extent permitted by law; and
d. The Seller’s liability for loss of or damage to the uncollected products shall be limited to AED 5 per kilogram of the affected goods.
The limitation of AED 5 per kilogram applies because the Customer has failed to collect the products within the agreed collection period and the Seller cannot remain indefinitely responsible for the full value of goods left in storage.
This limitation shall not apply to fraud, willful misconduct, gross negligence or any liability that cannot lawfully be excluded or limited.
If the Customer continues to fail to pay for or collect the products after receiving further written notice, the Seller may exercise any rights available under applicable law, including transferring the products to third-party storage, returning them to the vendor where possible, reselling them or recovering all resulting costs from the Customer.
An enquiry, Quotation request, purchase order or website order submitted by a Customer is a request to purchase and is not automatically accepted.
A binding sale is formed only when the Seller issues a written Order Confirmation, accepts the Customer’s purchase order in writing, receives the agreed payment and confirms acceptance, or dispatches the products, whichever applies first.
The Seller may decline or cancel an order before acceptance because of stock availability, pricing errors, payment issues, export restrictions, suspected fraud, legal or compliance requirements, or circumstances beyond the Seller’s reasonable control.
If the Seller cancels an order after receiving payment and no products have been supplied or ordered specifically for the Customer, the Seller will refund the relevant amount received.
Payment terms shall be those stated in the accepted Quotation, Pro Forma Invoice, Order Confirmation or Invoice reflecting the agreed transaction.
Payments must be made in cleared funds using an approved payment method.
The Customer is responsible for its own bank charges, transfer charges, customs duties and other costs unless otherwise agreed in writing.
For overdue Business Customer accounts, the Seller may suspend further supply, cancel credit facilities and recover reasonable collection costs and any late-payment amounts permitted by law and expressly agreed in the applicable transaction.
Delivery dates and lead times are estimates unless expressly confirmed in writing as guaranteed.
Delivery may be delayed by supplier availability, customs clearance, carrier delays, import or export approvals, force majeure or circumstances outside the Seller’s reasonable control.
Delivery charges, destination, Incoterms, insurance obligations and transfer of risk for Business Customers shall be determined by the accepted Quotation, Pro Forma Invoice or Order Confirmation.
Customers must provide a complete and accurate delivery address and ensure that an authorized person is available to receive the shipment.
Additional charges caused by incorrect delivery information, refusal of delivery, failed delivery attempts, storage or redelivery may be charged to the Customer where permitted by law.
Customers should inspect products promptly upon delivery.
Visible shipping damage, missing packages or quantity shortages should be recorded on the carrier’s delivery document and reported to the Seller as soon as reasonably possible, together with photographs and supporting documents.
Business Customers should report visible shortages, incorrect items or damage within six (6) hours of delivery.
This notification period does not remove rights relating to hidden defects, valid warranties or rights that cannot legally be limited.
Returns and exchanges are subject to applicable UAE law, the relevant manufacturer or vendor policy and any return terms communicated for the relevant product or transaction.
Non-defective products may only be returned with the Seller’s prior written approval and must be unused, complete, in resalable condition and in their original undamaged packaging.
Unless required by law or caused by the Seller’s error, customized products, special-order products, Back-to-Back Orders, opened software, activated licenses, downloadable products, consumables and products that cannot be resold may not be eligible for return.
Where a return is accepted for reasons not caused by a product defect or the Seller’s error, the Customer may be responsible for return shipping, handling and any applicable cancellation or restocking charge disclosed in these Terms or the relevant transaction.
Defective, damaged, incomplete or incorrectly supplied products will be handled in accordance with applicable law, the relevant warranty and the circumstances of the transaction.
Products may be covered by a manufacturer, vendor, distributor or supplier warranty. The applicable warranty period, territory, coverage and procedure may vary by brand, model and country.
The Customer must retain the Invoice, serial number, packaging where reasonably required, and any warranty documentation.
To the extent permitted by law, warranty coverage may not apply to damage caused by misuse, incorrect installation, accident, unauthorized repair or modification, unsuitable power supply, environmental conditions, neglect, normal wear and tear or failure to follow manufacturer instructions.
Nothing in this section limits mandatory warranty or Consumer rights under applicable UAE law.
General product information or preliminary technical guidance provided by the Seller does not replace a proper site survey, system design or installation by a qualified professional.
Unless installation or professional services are expressly included in the accepted order, the Customer is responsible for configuration, installation, cybersecurity, data backup, licensing, regulatory approvals and compatibility with its existing systems.
To the maximum extent permitted by law, the Seller shall not be liable to a Business Customer for indirect, incidental or consequential loss, including loss of profit, revenue, contracts, business opportunity, goodwill or data.
For Business Customers, the Seller’s total liability arising from a particular product or transaction shall not exceed the amount paid to the Seller for the affected product or service, except where such limitation is prohibited by law.
Nothing in these Terms excludes or limits liability for fraud, willful misconduct, gross negligence, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited.
Some products, software or technologies may be subject to export controls, sanctions, licensing requirements, product approvals or import restrictions.
The Customer is responsible for confirming that the purchase, importation, exportation, resale, installation and use of the products are lawful in the destination country.
The Seller may request end-user, destination or compliance information and may refuse or suspend a transaction where necessary to comply with applicable laws or supplier restrictions.
The Seller shall not be responsible for delay or failure caused by events beyond its reasonable control, including natural disasters, fire, flood, epidemic, war, civil disturbance, government action, sanctions, labour disruption, cyber incidents, transportation interruption, supplier failure, customs delay or interruption of utilities or communications.
The Seller will take reasonable steps to reduce the effect of such events and resume performance when reasonably possible.
The website, its layout, text, graphics and original content are owned by or licensed to the Seller.
Product names, trademarks, logos, images and technical information belonging to manufacturers or other third parties remain the property of their respective owners.
Website content may not be copied, republished or used commercially without permission, except as permitted by law.
Personal information submitted through the website will be processed for enquiries, quotations, order fulfilment, customer support, legal compliance and related business purposes in accordance with applicable law and the Seller’s Privacy Policy.
The Customer is responsible for ensuring that information supplied to the Seller is accurate and that it has the authority to provide any personal or company information submitted.
The Seller may update these Terms from time to time.
The version published on the website at the time an order is accepted will apply to that order unless otherwise agreed in writing.
Changes will not retrospectively alter an already accepted transaction without the agreement of the parties, except where required by law.
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in effect.
The invalid provision shall be interpreted or replaced only to the minimum extent necessary to make it lawful and enforceable.
These Terms and any related transaction shall be governed by the laws of the United Arab Emirates.
Subject to any mandatory Consumer dispute procedures or jurisdiction required by applicable law, the courts of the Emirate in which the Seller is legally registered shall have jurisdiction over disputes arising from these Terms or any related transaction.